Official Ride



Frequently Asked Questions

Welcome to the FAQ page of Official Ride, where we aim to provide clear and comprehensive answers to your most common questions. Our goal is to ensure that your experience with us is as smooth and enjoyable as possible, from the moment you consider our services to the completion of your journey. Here, you’ll find information on a wide range of topics, including booking processes, service details, vehicle options, and much more. Whether you’re planning your first trip with us or are a returning client looking for specific information, our FAQ page is here to assist you.

How can I book a service with Official Ride?

Booking with Official Ride is straightforward and convenient. You can reserve your luxury transportation through our website using our easy-to-navigate booking system or by calling our customer service hotline, available 24/7. Simply select your desired service, input your travel details, and choose your preferred vehicle. We'll confirm your reservation details via email or SMS, including your chauffeur's contact information and other relevant trip details.

What types of vehicles are available in your fleet?

Our fleet boasts a wide range of late-model luxury vehicles to cater to various preferences and needs. This includes executive sedans for solo travelers or couples, spacious SUVs for families or small groups, elegant limousines for special occasions, and comfortable vans for larger groups. Each vehicle is equipped with premium amenities to ensure your travel is both comfortable and stylish.

Are your chauffeurs trained for safety and customer service?

Our professional chauffeurs are at the heart of our luxury service. Each chauffeur undergoes rigorous background checks, comprehensive safety training, and customer service education to ensure they meet our high standards. They are knowledgeable, courteous, and dedicated to providing a safe, comfortable, and enjoyable travel experience.

Can I request a specific vehicle for my booking?

Yes, you can request a specific vehicle model when making your reservation, subject to availability. Our team will do their utmost to accommodate your preference, ensuring your travel experience aligns with your expectations for comfort and style.

How far in advance do I need to book my transportation?

We recommend booking as far in advance as possible, especially for special events or peak travel times, to ensure the widest selection of vehicles and availability. However, we understand that last-minute needs arise, and we strive to accommodate such requests with our flexible booking options. For immediate needs, please contact our customer service to check availability.

What is your cancellation policy?

Official Ride offers a flexible cancellation policy for our clients' convenience. Cancellations made at least 24 hours before the scheduled pick-up time are free of charge. Cancellations made less than 24 hours before the scheduled time may incur a fee. We understand that plans can change, and we aim to be as accommodating as possible.

Do you provide services for special occasions?

Yes, we specialize in providing luxurious transportation for all types of special occasions, including weddings, anniversaries, proms, corporate events, and more. Our team can help plan and coordinate transportation logistics for your event, ensuring every detail is tailored to your needs for a memorable experience.

Is there a fee for Meet-and-Greet service at the airport?

Yes. We charge a fee of $20 dollars US.

Do you have a standard gratuity fee?

Yes, our basic gratuity is 20%

What type of payment you accept?

We accept all major credit cards, cash, and Zelle

Do you offer Car Seats and Booster seats?

Yes. We do charge a fee of $10 for each requested

Do you charge additional fee for rush hour and overnight?

Yes. We do charge extra for any job between the hours of 2pm – 7pm Rush hour Time And job between the hours of 11:30pm to 4:30am – Please contact office for details.