FAQ
FAQ
Frequently Asked Questions
Welcome to the FAQ page of Official Ride, where we aim to provide clear and comprehensive answers to your most common questions. Our goal is to ensure that your experience with us is as smooth and enjoyable as possible, from the moment you consider our services to the completion of your journey. Here, you’ll find information on a wide range of topics, including booking processes, service details, vehicle options, and much more. Whether you’re planning your first trip with us or are a returning client looking for specific information, our FAQ page is here to assist you.
Customers can book a service 24 hours a day by calling the dispatcher center, visiting our website, using our customer booking link, or emailing their reservations.
Our fleet boasts a wide range of late-model luxury vehicles to cater to various preferences and needs. This includes executive sedans for solo travelers or couples, spacious SUVs for families or small groups, elegant limousines for special occasions, and comfortable vans for larger groups. Each vehicle is equipped with premium amenities to ensure your travel is both comfortable and stylish.
Our professional chauffeurs are at the heart of our luxury service. Each chauffeur undergoes rigorous background checks, comprehensive safety training, and customer service education to ensure they meet our high standards. They are knowledgeable, courteous, and dedicated to providing a safe, comfortable, and enjoyable travel experience.
Yes, you can request a specific vehicle model when making your reservation, subject to availability. Our team will do their utmost to accommodate your preference, ensuring your travel experience aligns with your expectations for comfort and style.
We recommend booking as far in advance as possible, especially for special events or peak travel times, to ensure the widest selection of vehicles and availability. However, we understand that last-minute needs arise, and we strive to accommodate such requests with our flexible booking options. For immediate needs, please contact our customer service to check availability.
Official Ride offers a flexible cancellation policy for our clients' convenience. Cancellations made at least 24 hours before the scheduled pick-up time are free of charge. Cancellations made less than 24 hours before the scheduled time may incur a fee. We understand that plans can change, and we aim to be as accommodating as possible.
Yes, we specialize in providing luxurious transportation for all types of special occasions, including weddings, anniversaries, proms, corporate events, and more. Our team can help plan and coordinate transportation logistics for your event, ensuring every detail is tailored to your needs for a memorable experience.
Yes, we charge a fee of $25.
Yes, our basic gratuity is 20%
We accept all major credit cards, cash, and Zelle
The company no longer provides car seats or booster seats. However, customers are welcome to bring their own. Please note that a storage fee of $35 per item will be charged to the customer's credit card upon request for the customer's return as a one-time fee.
Yes, A surcharge fee of $25 will be added during peak hours, from 7 a.m. to 9:30 a.m. and 2:30 p.m. to 8 p.m. on weekdays. Furthermore, a midnight surcharge fee will be applied from 10 p.m. to 5 a.m. every day of the week.
The customer must confirm the flight number and arrival time, airport location, how many passengers, and pieces of luggage and carry-ons.
Upon reaching your destination, the customer must ensure that they collect all their luggage from the vehicle. Any waiting time from dealing with lost luggage will be subject to additional charges.
For airport and train station pickups, please be aware that the scheduled pickup time may not match the actual arrival time of your flight or train. We recommend allowing extra time between the arrival and the scheduled pickup to accommodate customs clearance and luggage collection. If your flight is early or delayed, please adjust the pickup time, accordingly, keeping the same buffer time in mind.
If you need to modify your flight schedule, please notify us at least 3 hours before your scheduled pickup time to avoid waiting charges from our dispatch office.
Customers should contact the dispatch center as soon as possible to report any lost items. The address where the customer was dropped off will be noted, along with the drop-off time, the driver's name, and a brief description of the vehicle. Dispatch will inform the customer that they can expect a call from the driver within the next hour. Official Ride will do its best to assist in the retrieval process. As a reminder, we encourage all customers to double-check their personal belongings before leaving the vehicle in the future.